Refund and Returns Policy for RokBook
At RokBook, we are committed to your satisfaction. We understand that sometimes a purchase may not meet your expectations or needs. This policy outlines our refunds and returns process to ensure a smooth and transparent experience for our valued customers.
180-Day Free Exchange for Quality Issues
- Quality Guarantee: We stand behind the quality of our products. If you encounter any quality-related issues, such as missing pages in your eBook, we offer a 180-day free exchange policy from the date of purchase.
- Process for Exchange: To initiate an exchange due to quality issues, please contact our support team at [email protected] with details of the issue and your order number.
Refunds
- Eligibility: Refunds are considered on a case-by-case basis. If you are not satisfied with your purchase and wish to request a refund, please reach out to us within 30 days of purchase.
- Refund Process: To request a refund, contact our customer service at [email protected]. Please include your order number and the reason for the request. We will guide you through the steps and inform you of the decision regarding your refund request.
Returns
- As we deal primarily in digital products, traditional physical returns are not applicable. For issues relating to physical products or merchandise associated with RokBook, please see the specific guidelines provided at the time of purchase or contact our customer support.
Customer Support
- Assistance: Our dedicated customer support team is here to assist with any questions or concerns before and after your purchase. Feel free to contact us at [email protected].
- Response Time: We aim to respond to all inquiries and requests within 48 hours.
Additional Information
- Revisions to Policy: RokBook reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effectively immediately upon posting on our website.
- Contact Us: For further information about our refunds and returns policy, or if you need assistance with a refund or exchange, please contact us at [email protected].
Thank you for choosing RokBook. We appreciate your support and are dedicated to ensuring your reading experience is exceptional.